Give your in-office patients the attention they deserve without sacrificing the attention potential patient’s need – utilize a health care contact center. A medical contact center is a perfect addition to your health care facility, allowing you to focus on what’s important – health care – while they handle the call. Sure, an on-site receptionist may initially seem like it’s enough to handle your calls. But, a health care contact center will minimize chaos – and is generally more affordable than hiring multiple, full-time receptionists.
You’d be surprised at the immediate benefits of a health care contact center. After all, a medical contact center isn’t just limited to assisting with certain day-to-day tasks like appointment scheduling; in fact, a health care contact center can assist with numerous tasks. A health care contact center can run 24 hours a day, 7 days a week, to ensure your patients’ questions and needs are always attended to. A health care contact center can handle pre and post-visit, available to perform post discharge follow up calls or offer referrals. Some medical facilities even chose to use a health care contact center to conduct patient surveys.
With the world of healthcare comes tough competition; regardless of what specialty you’re in, you need to strive to be the best. Using a medical contact center allows your company to put the focus entirely on your patients. While this may seem small, after a while you most certainly will notice not only improved patient satisfaction, but provide your facility with better client retention. With all of these great benefits, there is simply no reason not to use a health care contact center.
Janet Livingston is President of Customer Contact Services, a 24-hour health care contact center serving clients nationwide. For more information about implementing a customer contact center and live call center, visit Customer Contact Services online.