The Consumer Protection Report, which details the levels of protection offered to homeowners who buy windows, doors and conservatories, has been released in a second edition. The first edition, which was released in May, was researched and compiled by David Herman and commissioned by the Double Glazingand Conservatory Ombudsman Scheme (DGCOS).
The new edition of the report includes the addition of two new organisations, Bondpay and BM TRADA, and some corrections to the original report. Among the organisations said to provide good protection in the report were the DGCOS, Network VEKA and the Bygone Installers Network.
“The aim of the report was to improve the standard of protection, and to address the many misconceptions held by the public and the media,” Herman said.
“On this point, an important aspect is a lack of transparency – why should consumers have to trawl through small print just to find out what their rights really are? One way we can improve protection is to ensure the schemes on offer are easy to understand” he added.
“An ideal consumer protection organisation will make it clear and transparent on its website and marketing literature what protection it provides consumers. Therefore I have added an 11th element to the ideal consumer protection organisation in this second edition.”