Most companies and individuals rely heavily on email. Proposals and contracts are forwarded to interested parties through email. Employees are notified of changes in policies or the launch of a new product. And customers can be alerted to special promotions. A business telephone answering service can help manage the incoming messages and develop appropriate responses for common questions and requests. All of this can be handled through the company’s website domain so that the emails look professional and give off a good company image.
Telephone Answering Service
Providing prospects with your personal cell number or home number is not a good idea. This allows people to access you any time, day or night. It may make better sense to talk to a business telephone answering service and set up an account with them. Having trained individuals on standby to answer the phone, cover any questions and handle routine tasks can make your organization appear as large as any of the big corporations. It also frees up time that the owner and other staff can spend selling products or services.
There are times when people call in to a company and they really want to talk to a specific individual. This is where voicemail can come in handy. A business telephone answering service can set up voicemail boxes for a few or hundreds of people without the need for multiple phone lines. This gives people the chance to contact the right individual and gives employees an opportunity to go about their work and return calls at a specified time. The voicemail greetings can also be set up with a professional voice worker so that the message sounds clear, concise and informative. Enhanced voicemail is also available including features such as e-mailing voicemail messages or attempting to connect live calls to your cell phone and many others are possible.
A fax machine was at one time a primary staple of doing business just like a dedicated phone number. However, technology has evolved so that the actual machine is not as important as the ability to receive or send a fax. A business telephone answering service can set up a virtual fax for any small business that will allow faxes to be sent or received through an email account. This provides several options to the business owner.
First, the company does not have to worry with the maintenance of an actual fax machine. Second, it provides the owner to retrieve faxes from any place where that internet service is provided. This offers a great deal of flexibility in being able to travel and still stay up to date with communications. And third, since the faxes come in via email it allows the business owner the ability to share the documents with other people by email. There is no more need for receiving a fax and then faxing it to someone else, degrading the readability of the information.
Larry Chandler is a freelance writer for Anser, a business telephone answering service. To learn more about their call center services outsourcing, business phone answering services & call center customer services visit their website at Anser.com.
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