Representatives of the business phone answering service are trained to communicate gently and appropriately with those who reach out to your funeral home following a death. The answering phone service staff knows that each call is important to you – and to the caller – and will quickly get the necessary messages to the correct party at your facility.
A good business phone answering service will provide numerous options for taking and passing along messages. The service can also relay information to callers, saving you time and allowing you to take care of the important business you’re engaged in. Nobody likes to be rushed during critical tasks. Business phone answering services allow funeral directors and their staff to see to the work current work at hand, all the while knowing that calls will be handled properly.
If death occurs at home, imagine the additional grief family members will feel if they try to call the funeral home but can’t reach a representative. But when they’re met with a warm, understanding voice from an answering phone service and are told the person they need to speak with will get the message fast, they feel a great sense of relief and appreciation. Business phone answering services know that in the aftermath of a death, time is of the essence, so all calls are considered a priority.
When death is expected and the individual passes away in a hospital or other type of care facility, the staff there may be directed by the family to contact the funeral home. This staffs members are very busy and can’t spend time continuously calling the funeral home and not getting through. An answering phone service is right there to take the facility’s call immediately and start the process of making arrangements for a hearse. Funeral home staff gets the message quickly and accurately, thanks to the business phone answering service.
It makes good business sense for funeral homes to contract with quality answering phone services. When people have lost a loved one, they experience an abnormal amount of upheaval in their worlds. The last thing they need is to try to reach the facility that will be handling burial preparations and gets a voice recording. Business phone answering services keep the funeral home’s clients from ever hearing, “Sorry, but no one is available to take your call.”
Doug Thomas is a freelance writer for Anser Services, a national call answer service based in Green Bay, Wisconsin. To learn more about our business phone answering services and call center services outsourcing, visit us at anser.com today!