Advantages of Using a Telephone Call Answering Services

A telephone call answering service can be beneficial for many reasons and for various industries. Medical and dental offices often use a telephone call answering service to handle call overflow or assist patients calling with questions or emergencies after normal business hours. Many telephone call answering services train their operators in proper medical protocol and use of personal health information, helping your callers feel safe and secure. Law offices can use a telephone call answering service for the same after-hours assistance. You can even provide a list of criteria for a call to be considered an emergency, and operators will screen callers and forward those critical calls directly to your office or cell phone to be handled.

Property managers, taxi services, and other service businesses with mobile crews can also benefit from the constant connection that a telephone call answering service provides. Callers can contact your business 24/7, and the operators can handle dispatching cars or crews to the appropriate location. This central hub not only takes a responsibility off your plate, but provides efficiency and cost savings.

Even very small businesses can benefit from a telephone call answering service. Small teams who cannot afford a full-time receptionist can have their telephone call answering service answer calls and route them to staff offices for a more professional impression. Freelancers and individuals who work from home can do the same thing, ensuring potential clients receive a top-notch greeting then having calls forwarded to a mobile or home phone so you can take the call anywhere.

Even your basic voicemail system can be enhanced when you sign on with a telephone call answering service. Particularly helpful for companies with numerous options in their phone tree or who use a voice recognition program that some clients may have difficulties with, having a telephone call answering service means being able to add a “press 0 for the operator” option — a lifeline that can calm frustrated customers and help them get the information they need quickly.

Understanding that the companies they work with manage private and something highly secure data and information, most telephone call answering services are equipped with state-of-the-art technology that protects both you and your customers. They can easily work with you to develop a system that gives them access to the information they need to best serve your clients but protects other company assets.

Growing companies who need courteous and well-trained operators to help valuable clients happy need the 24/7 safety net of a telephone call answering service. Serving as a connection to your business, they can turn potential clients into satisfied, recurring ones.

Doug Thomas is a freelance writer for Answer2, a full service call center based in Ocala, Florida. Interested in finding out more about our customer service answering service and telephone answer services? Visit our website today for more information.